SPECIAL EVENT RATE

• The Special Event Rate is the discounted group rate secured. 

• All the rooms in the block are at the same room rate, so you are protected from market price increases. 

• The hotel contracts that the Special Event Rate is the lowest available for the room type and flexible policy.

• For your convenience we have also added room types and room rates non-partner hotels are advertising.

OPTIONAL INSURANCE

• Protect your travel from potential disruption scenarios, including athlete injuries, canceled tournaments, and COVID.

• The Deluxe Travel Insurance policy is through International Medical Group (IMG)

• You may purchase insurance during the booking process at check out.

• Your insurance payment is direct to IMG and costs approximately 3.75% of the booking amount (minimum $500 booking coverage)

HELP CENTER

Visit our online Help Center for immediate answers to reservation questions or greater detail on any information contained in this section.

DEPOSIT & CANCELLATION POLICY

The policies are listed on the:

• Booking Site Check Out page

• Guest Booking Confirmation

• Hotel Confirmation Number Email

• Cancellation Email

The Book Your Block system time stamps the date and time of booking, any modification or cancellation.

CANCEL RESERVATION

All cancellations must complete through the Book Your Block automated system. Do not call the hotel. Use the button below or the Cancel Reservation link in your Guest Booking Confirmation. You will receive immediate confirmation of the cancellation by email.

GUEST BOOKING CONFIRMATION

At the time of booking, the guest receives a confirmation email from customerservice@mytravel.support confirming the reservation details and providing an ARN booking reference number.

HOTEL CONFIRMATION NUMBER

The hotel receives immediate notification of your booking, and the sales manager transfers your booking details from our exclusive contracted room block into the hotel reservation system. Book Your Block requests that the hotel confirms the reservation within a week of the booking. Once a hotel confirmation number assigns to your booking, Book Your Block instantaneously emails you the confirmation number.

MODIFY RESERVATION

All modifications must complete through the Book Your Block automated system. Do not call the hotel. Use the Modify Reservation link in your Guest Booking Confirmation, which automatically propagates your booking information, or the button below. You will receive immediate confirmation of the modification by email.

PAYMENT DETAILS

The deposit paid at the time of booking to secure the reservation will post to your credit card as Book Your Block. The deposit collected is applied to the booking amount. The remaining balance is due to the hotel typically at check-in or as listed in the Deposit Policy.

HOTEL BRAND REWARDS POINTS

A portion of your hotel booking is eligible for brand rewards points. Ensure to provide your hotel brand rewards name and account number to the property at check-in.

CREDIT CARD UPDATE

The credit card used at the time of booking is provided to the hotel via a secure process. The hotel will charge the remaining balance due on the booking to this credit card. If you wish the hotel to utilize a different credit card, use the Modify Reservation link in your Guest Booking Confirmation, which automatically propagates your booking information, or click on the Update Card button below. Any update must complete before the date the hotel advises it charges the payment in the Deposit Policy.